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Technical Support Contact Numbers


The following numbers are available for Standard Warranty and Out-of-Warranty customers. For access to priority support options, please see your specific Hardware Support Contract and/ or Software Upgrade Protection plan.


Location
Available Language
(1)
Local Coverage in Language
(excludes Holidays)
(2)
Time Zone
World Time
(UTC/GMT)
New
Numbers for Standard H/W Warranty Support (3)
Previous Numbers
(temporarily available)
United States of America
Avocent Corporate Headquarters
4991 Corporate Drive
Huntsville, AL 35805
USA English
Mon-Fri, 7:00am to 7:00pm
EST
-5
1-888-793-8763
+1-256-430-4000
EMEA Headquarters
Avocent International
Avocent House
Shannon Free Zone
Shannon, County Clare, Ireland
UK English
Mon-Fri, 7:00am to 7:00pm
GMT
0
0-808-120-7587
+ 44 845 0800 752
France French
Mon-Fri, 8:00am to 4:00pm*
CET
+1
0800-915561
+ 33 811 630 221
Germany German
Mon-Fri, 8:00am to 4:00pm*
CET
+1
0800-180-9060
+ 49 180 200 1266
Switzerland French, German
Mon-Fri, 8:00am to 4:00pm*
CET
+1
0800-896-581
+ 41 0842 000010
Belgium French
Mon-Fri, 8:00am to 4:00pm*
CET
+1
0800-754-88
+ 32 078 166 060
Austria German
Mon-Fri, 8:00am to 4:00pm*
CET
+1
0800-292804
+ 43 0810 101 855
Ireland English
Mon-Fri, 7:00am to 7:00pm
GMT
0
1-800-550-492
+353 61 715292
Denmark English
Mon-Fri, 7:00am to 7:00pm
CET
+1
8088.0930
Norway English
Mon-Fri, 7:00am to 7:00pm
CET
+1
800.10.859
Sweden English
Mon-Fri, 7:00am to 7:00pm
CET
+1
020.795.534
All other EMEA Countries English
Mon-Fri, 7:00am to 7:00pm
CET
+1
+ 353 61 715292
APAC
Avocent Asia Pacific Pte Ltd 
151 Lorong Chuan, Lobby D
 #05-04, new Tech Park
 Singapore 556741
Australia English
Mon-Fri, 9:00am to 9:00pm
EDT
+10/+11
1-800-128-465
+ 1800 680 086 (Opt 2)
New Zealand English
Mon-Fri, 9:00am to 9:00pm
NZDT
+12/+13
0800-451180
+ 61 2 8883 1333 (Opt 2)
China Mandarin
Mon-Fri, 9:00am to 6:00pm*
CST
+8
10-800-713-1360(N)
10-800-130-1319(S)
+ 86 21 6391 2288 x109
India English
Mon-Fri, 9:00am to 9:00pm
+5
Toll-free not yet available
  
Japan Japanese
Mon-Fri, 9:00am to 6:00pm*
JST
+9
Toll-free not yet available
+ 81 3 3551 1743
Hong Kong Cantonese
Mon-Fri, 9:00am to 6:00pm*
HKT
+8
800-930-842
No longer available
Korea English Only
Mon-Fri, 9:00am to 6:00pm*
KST
+9
00-308-13-2097
No longer available
Taiwan Mandarin
Mon-Fri, 9:00am to 6:00pm*
CST
+8
Toll-free not yet available
No longer available
ASEAN
Singapore English
Mon-Fri, 9:00am to 9:00pm
SGT
+8
800-130-1651
 
 
 
 
+65 6357 6890
Malaysia English
Mon-Fri, 9:00am to 9:00pm
MYT
+8
1 800-813-809
Thailand English
Mon-Fri, 9:00am to 9:00pm
ICT
+7
1 800-13-203-1938
Philippines English
Mon-Fri, 9:00am to 9:00pm
PHT
+8
1-800-1116-0928
Indonesia English
Mon-Fri, 9:00am to 9:00pm
WIT
+7
001803-017-5559
Vietnam English
Mon-Fri, 9:00am to 9:00pm
ICT
+7
Toll-free not yet available

(1) Additional languages may be available during specific hours.
(2) Standard Warranty / Out-of-Warranty support will be unavailable during local in-country holidays.
(3) Priority Telephone Numbers are available for all Hardware Support Contracts and Software Upgrade Protection Plans.
* English option available until 7pm (EMEA), 9pm (APAC)


For more information about our Avocent Service programs please contact your local Avocent representative or click here.